Local task records
Source copies, results, diagnosis, and QA evidence persist on the computer running the local service.
Contact and support
Get support without exposing more photo data than necessary
Email [email protected] with the product version, task or record ID when available, and a concise description of what happened.
Local task recordsExternal AI processingQA
External AI processing
Before generation, the product discloses that images may be sent to the configured external service and waits for confirmation.
Review before delivery
Comparison tasks require a preferred result while QA risk and output evidence stay visible.
Key principles
OldRestore Pro support
Describe the workflow stage
Say whether the issue happened during source selection, diagnosis, generation, QA, Records review, download, or local deletion.
Share identifiers before images
A task ID, record ID, filename, timestamp, and sanitized error message are usually safer first-line evidence than attaching a family photograph.
Protect provider credentials
Never email API keys, authorization headers, full configuration files, passwords, or other secrets.
FAQ
Frequently asked questions
What is the support email?
The current support address is [email protected].
Should I attach the original photo?
Not by default. Start with non-image diagnostics and only share a photo after confirming it is necessary and acceptable.
Can support recover a deleted local image?
No. If the pixel file and backups are gone, the remaining task metadata cannot reconstruct the image.
Ready to begin
[email protected]Apply the same review standard to your own old photo.
Upload the source, choose a restoration route, and inspect likeness, composition, and quality evidence before delivery.